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This website is owned and managed by Sunshine Organic Products LLC. By accessing and using this website, you automatically agree to the terms and conditions set forth here. Therefore, we recommend that you read and research carefully before further use.

Website Usage Guide for sunshinemacadamia.com

When accessing Sunshine's website, users must be at least 18 years old or access under the supervision of a parent or legal guardian.

Sunshine grants you an account to shop on this website within the framework of the Terms and Conditions of use set forth. Any part of this website must not be used for commercial purposes or on behalf of any third party without written permission from Sunshine. Violation of any part of these terms may result in your account being terminated without prior notice.

You must register an account with accurate information about yourself. Each individual accessing the website is responsible for their password, account, and activities on this website. Furthermore, you must notify Sunshine if your account is accessed without authorization. Sunshine will not be liable, whether directly or indirectly, for any damage or loss caused by your failure to comply with regulations.

During registration, you agree to receive promotional emails from sunshinemacadamia.com. If you do not wish to continue receiving emails, you can unsubscribe by clicking the link at the bottom of any promotional email.

Customer Feedback

All content on this website, as well as any feedback and comments from customers, are the property of Sunshine. If Sunshine detects any suspected fraudulent information, we will apply other measures in accordance with Vietnamese law and inform you to protect the information system and your account.

Order Acceptance and Pricing

Sunshine reserves the right to refuse or cancel your order after notifying you. We may ask for additional phone numbers and addresses before accepting an order.

Sunshine is committed to providing the most accurate pricing information to consumers. However, errors may still occur, such as cases where the product price is not displayed correctly on the website or incorrect pricing. Depending on the situation, Sunshine will contact and guide you or notify you of the order cancellation. Sunshine also reserves the right to refuse or cancel any order, whether or not the order has been confirmed.

Trademark and Copyright

All intellectual property rights (registered or unregistered), content information, and all designs, text, graphics, software, images, videos, music, sound, software compilation, source code, and underlying software are the property of Sunshine. All content of the sunshinemacadamia.com website is protected by Vietnamese copyright laws and international conventions. Copyright is reserved.

Legal Rights

The terms, conditions, and content of this website are governed by Vietnamese law and any disputes arising from the unauthorized use of this website will be resolved by competent courts in Vietnam.

Privacy Policy

Sunshine values privacy and uses the best measures to protect your information and payment. Your payment information will be encrypted to ensure safety.

You are not allowed to use any program, tool, or other form to interfere with the system or alter the data structure. The website also strictly prohibits the distribution, dissemination, or promotion of any activity aimed at interfering with, destroying, or infiltrating the system's data. Individuals or organizations that violate will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of request from competent authorities, Sunshine will be obliged to provide such information to the authorities.

Secure and Convenient Payment

All customers participating in transactions at Sunshine are secured. Customers should regularly check their bank accounts to ensure all transactions through their accounts are under control.

Transaction Process

Customers shopping at Sunshine must follow the order and receive goods as follows:

  • Step 1: Customer places order; Provide complete and authentic information

  • Step 2: Sunshine checks and authenticates orders and customer information

  • Step 3: Sunshine delivers goods

  • Step 4: Customers receive goods and pay

In any case, customers can look up transaction information via the email registered with Sunshine. If customers want to modify information, they should notify Sunshine via email at sunshinemacadamia@gmail.com or Hotline 0354500862.

Sunshine is responsible for the content of the information provided on the sunshinemacadamia.com website, complying with legal regulations on contract formation, order placement, and payment.

Transaction Cancellation or Modification at sunshinemacadamia.com

In all cases, customers have the right to terminate the transaction if the following measures have been taken:

Notify Sunshine about the transaction cancellation via the hotline 0354500862.

Return the received goods that have not been used or benefited from in accordance with the return policy.

Resolving Issues Due to Incorrect Information at sunshinemacadamia.com

Customers are responsible for providing complete and accurate information when participating in transactions at Sunshine. If customers enter incorrect information sent to Sunshine's sales website, Sunshine has the right to refuse to perform the transaction.

Responsibilities of Sunshine and Customers in Transactions

Sunshine's obligations:

  • Deliver the right goods with the agreed quality

  • Deliver the right quantity of goods as agreed in the contract

  • Provide documents accompanying the goods

  • Deliver goods on time and at the agreed location

  • Inspect goods before delivery

  • Ensure ownership rights to the sold goods and transfer ownership rights of the goods to the customer

  • Warranty goods according to regulations

Customers' obligations:

  • Receive goods

  • Inspect goods

  • Make payment

Dispute Resolution

Any disputes, claims, or disagreements arising or related to transactions at sunshinemacadamia.com or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or court according to the Consumer Protection Law, Chapter 4 on Resolving Disputes between Consumers and Business Organizations or Individuals.

Service Standards

Regarding customer response speed: In maximum effort, all information from customers will be responded to by Sunshine within a maximum of 2 days. Depending on the complexity of the cases needing support and information processing, Sunshine will coordinate with relevant Manufacturers and suppliers to best support customer information.

Sunshine strives to build a care system and procedures to protect customer rights, ensuring accuracy and transparency to achieve customer satisfaction.

Sunshine's Right to Modify Policies, Terms, and Conditions

Sunshine reserves the right to amend the Policies, Terms, and Conditions mentioned above at any time. Such amendments will be effective immediately upon being posted on the sunshinemacadamia.com website.

Customers are responsible for regularly updating changes related to the use of the sunshinemacadamia.com website.

Customers should only purchase goods when they accept and understand the regulations stated on the sunshinemacadamia.com website (including but not limited to these Terms and Conditions).

SUNSHINE ORGANIC PRODUCTS COMPANY LIMITED

  • Address: House number 28 Huu Nghi Village, Eadar Commune, Eakar District, Dak Lak Province

  • Call us: 0354500862

  • E-mail: customerservice@sunshinemacadamia.com

  • Working hours: 08:00 - 17:00, Monday - Saturday