Hello Sunshine and thank you for your interest in Sunshine's Return and Refund policy. Refund terms will include cases where returns are allowed, conditions required to proceed with returns and refunds.

Contact method

To return the product, please access the following channel of Macadamia Sunshine:

• Website: https://sunshinemacadamia.com/vi

• Fanpage https://www.facebook.com/maccaanhduongvietnam

• Contact Hotline directly: 0354500862 (Zalo) for support

The product return period is within 7 days from receipt. After receiving your information, the customer care department of Sunshine will guide you on returning the product, refunding, or exchanging it for a new product. If it has been more than 3 days, Sunshine reserves the right to refuse to process the return, assuming you are satisfied with the delivered product.

Cases are returned

• Wrong product delivered

• Product does not meet the committed quality

• Product damaged due to manufacturer or shipping errors

• Product shows signs of being used or is expired at the time of receipt

Note: Purchased products will be exchanged for the same type of product or another product of equivalent value.

Return conditions

To return a product, you need to meet the following conditions:

• Have the purchase invoice and VAT invoice (if any)

• Product must be stored under appropriate conditions as recommended by the manufacturer

• Product must remain intact with labels and packaging

• Return the product to Sunshine as instructed by the customer service department

• After returning the product, the customer service department will contact you to confirm the exchange request

• Each product can only be exchanged once

Refund conditions

In cases where product exchange is not possible, Sunshine will proceed with a refund.

Cases considered "unable to exchange the product" include:

Wrong product delivered and cannot be exchanged: During the exchange process, if the desired product is out of stock, and there is no product of equivalent value or you do not agree to take another product of equivalent value, Sunshine will proceed with a refund.

• Payment made but delivery not possible: In cases where payment has been made via bank transfer or similar methods, but the product cannot be delivered due to unforeseen issues, Sunshine will proceed with a refund if the issue cannot be resolved within 7 days from the order date. If the delivery process is disrupted due to reasons on your part, Sunshine will proceed with a refund after two failed delivery attempts. Refer to the Shipping & Delivery Policy for details.

• No confirmation received from you after two contact attempts: After receiving the returned product, the customer service department will contact you the first time to confirm the exchange request. If unsuccessful, they will contact you a second time after three days. If no confirmation is received after two contact attempts, Sunshine will proceed with a refund.

Note:

Sunshine always aims to bring its products to you. Therefore, Sunshine will try to support you during the product return process before deciding on a refund.

Unless mentioned in this Return and Refund Policy, returns due to a change of mind will not be processed. If you paid via cash on delivery (COD), please provide your bank account/e-wallet information to the customer service department for the refund.

Above are the full refund terms of Sunshine. If you have any questions, please contact us with the following information:

SUNSHINE ORGANIC PRODUCTS COMPANY LIMITED

• Address: House number 28 Huu Nghi Village, Eadar Commune, Eakar District, Dak Lak Province

• Call us: 0354500862

• E-mail: sunshinemacadamia@gmail.com

• Working hours: 08:00 - 17:00, Monday - Saturday