Hello Sunshine and thank you for your interest in Sunshine's Return and Refund policy. Refund terms will include cases where returns are allowed, conditions required to proceed with returns and refunds.
To return the product, please access the following channel of Macadamia Sunshine:
Website: https://sunshinemacadamia.com/vi
Contact Hotline directly: 0354500862 (Zalo) for support
The product return period is within 7 days from receipt. After receiving your information, the customer care department of Sunshine will guide you on returning the product, refunding, or exchanging it for a new product. If it has been more than 3 days, Sunshine reserves the right to refuse to process the return, assuming you are satisfied with the delivered product.
Wrong product delivered
Product does not meet the committed quality
Product damaged due to manufacturer or shipping errors
Product shows signs of being used or is expired at the time of receipt
Note: Purchased products will be exchanged for the same type of product or another product of equivalent value.
To return a product, you need to meet the following conditions:
Have the purchase invoice and VAT invoice (if any)
Product must be stored under appropriate conditions as recommended by the manufacturer
Product must remain intact with labels and packaging
Return the product to Sunshine as instructed by the customer service department
After returning the product, the customer service department will contact you to confirm the exchange request
Each product can only be exchanged once
In cases where product exchange is not possible, Sunshine will proceed with a refund.
Cases considered "unable to exchange the product" include:
Wrong product delivered and cannot be exchanged: During the exchange process, if the desired product is out of stock, and there is no product of equivalent value or you do not agree to take another product of equivalent value, Sunshine will proceed with a refund.
Payment made but delivery not possible: In cases where payment has been made via bank transfer or similar methods, but the product cannot be delivered due to unforeseen issues, Sunshine will proceed with a refund if the issue cannot be resolved within 7 days from the order date. If the delivery process is disrupted due to reasons on your part, Sunshine will proceed with a refund after two failed delivery attempts. Refer to the Shipping & Delivery Policy for details.
No confirmation received from you after two contact attempts: After receiving the returned product, the customer service department will contact you the first time to confirm the exchange request. If unsuccessful, they will contact you a second time after three days. If no confirmation is received after two contact attempts, Sunshine will proceed with a refund.
Note:
Sunshine always aims to bring its products to you. Therefore, Sunshine will try to support you during the product return process before deciding on a refund.
Unless mentioned in this Return and Refund Policy, returns due to a change of mind will not be processed. If you paid via cash on delivery (COD), please provide your bank account/e-wallet information to the customer service department for the refund.
Above are the full refund terms of Sunshine. If you have any questions, please contact us with the following information:
SUNSHINE ORGANIC PRODUCTS COMPANY LIMITED
Address: House number 28 Huu Nghi Village, Eadar Commune, Eakar District, Dak Lak Province
Call us: 0354500862
E-mail: sunshinemacadamia@gmail.com
Working hours: 08:00 - 17:00, Monday - Saturday